Resume of Ginger Haskins
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Personal and
Professional
Traits
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Exceptional analytical & evaluation skills
Adept communicator
Extensive Internet experience
Excellent writing skills
Extremely resourceful
Logical & methodical
Proficient grammar skills
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Extemporaneous speaker
Dedicated & dependable
Honest & sincere
Compassionate
Type 85-90 wpm
Independent Worker or
Team Player
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Software Skills
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Skill or Program
ACT!
Adobe Acrobat
CGI-Perl
Corel Draw
Corel PhotoPaint
dBase IV
Desktop Publishing
DOS
Dreamweaver
Excel
Faxworks Pro
FrontPage 2000
HomeSite
HotDog Pro
HTML
IBM OS/2
Internet Explorer
Javascript
Lotus 123
Lotus Notes
MS Project
Macintosh Support
Mapinfo for Windows
Netscape Navigator
Norton Antivirus
Norton Utilities
PC Hardware Installation
Procomm
Quickbooks
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Skill Level
Advanced
Intermediate
Intermediate
Advanced
Advanced
Intermediate
Advanced
Advanced
Intermediate
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Advanced
Beginner
Advanced
Intermediate
Beginner
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
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Skill or Program
Quicken for Windows
Spyware Removal
Stacker
Supervisory Skills
Technical Writing
Thumbs Plus
Turbo Tax
Typing 85 wpm
UNIX
Virus Removal
Visio 2000
Web Design
Webedit Pro
Windows 2000
Windows 3.1
Windows 95
Windows 98
Windows NT 4.0
Windows XP
Winfax Pro
Word for DOS
Word for Mac
Word for Windows
WordPerfect for DOS
WordPerfect for Windows
Wordpress
Works
WS-FTP Pro
Zone Alarm
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Skill Level
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Advanced
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Advanced
Advanced
Advanced
Advanced
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Certifications
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Comptia A+ Certification - August 2001
Certified Internet Marketing Consultant (GEN) - February 1997
Certified Nutrition and Wellness Consultant (AFPA) - August 2004
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Employment History
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Help Desk Administrator
06/2008 - Present
Harrison Medical Center
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Assist in technical support of approx. 250 programs and 1,500 PCs located throughout the hospital. Identify problems and resolve hardware, software and network issues and escalate as necessary. Assist in writing and updating technical documentation for the IS Departments Sharepoint folders. Update and manage Bridgetrak ticket system.
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Sr. Technical Consultant
11/2001 - 1/2007
ThunderLink Communications, Inc.
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ThunderLink was a small computer repair company that ceased
operation in January of 2007. I was responsible for supervising one
employee, answering phones, setting appointments, resolving software issues
and repairing PC systems. When needed, I also built web sites and did
on-site training.
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Project Coordinator/Web Designer
6/2001 - 9/2001
CHIS through Pace Staffing Network
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I was originally contracted for this position to reformat and
redesign the CHIS intranet site. At the end of that assignment, my
contract was extended to assist the Project Coordinator. This is an
Oracle development department. They were in the process of converting
a very large Foxpro database system to Oracle for this medical insurance
claims processing company. My duties included working with Visio to
create flowcharts, designing Word templates, updating specialized
databases, updating MS Project plans, assisting in coordinating and
updating specifications and various other assignments as needed.
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Special Projects Coordinator/Web Designer
1/1996 - 7/1999
Hill-Donnelly Corporation
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Hill-Donnelly created this position based upon my writing,
graphics and Internet skills. I began developing the Hill-Donnelly web site
in April of 1996. This task included gathering all information, formatting
and scripting of HTML, content creation, graphics creation, and
customization and installation of CGI-PERL scripts. In addition, I also
created all of the census tract maps for their cross-reference directories,
designed the CD covers, wrote the technical documentation and created the
help menus for their custom software program. Additionally, I completed a
project that involved creating an historic Chinese stamp album.
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Help Desk Tech Lead
8/1990 - 3/1995
IBM
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I was the Technical Lead in charge of 2nd, 3rd and weekend shifts
at IBM End User Support in Tampa, Florida. IBM contracts
with companies to provide personal computer help desk assistance on all
shrink wrapped software for DOS, Windows, OS/2 and Macintosh platforms,
custom software unique to some clients and hardware. Customers are
assisted via telephone calls to IBM End User Support where they are
connected to an End User Support Representative who assists in resolving
any problem they may be experiencing. In this position, I was
responsible for ensuring that calls were answered in a timely and accurate
manner; resolving customer issues; assisting End User Support
Representatives with difficult questions; and answering incoming calls
along with the Support Representatives.
Prior to
being assigned the duties of Technical Lead, I was an End User Support
Specialist. As a Support Representative for IBM, I was responsible
for answering incoming calls and resolving personal computer technical
issues for customers. Due to the nature of the calls and working 2nd
shift the majority of the time, I became knowledgeable in a myriad of
personal computer software and hardware products, including a multitude of
various hardware components operating in Windows, DOS, Macintosh and OS/2
environments. Issues resolved included: printing problems, specific
software how-to issues, communication and network issues, file transfer and
conversions, error resolution and document recovery, memory configuration,
product installation, and hardware configuration. I also performed
on-site training for one of IBM's larger clients.
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Word Processing Supervisor
8/1988
- 6/1990
Time Customer Service
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In this position I supervised a department of 15 word
processing operators. During my time in this position, I was
responsible for creating macros in WordPerfect to expedite the operators'
input/output. Additionally, I was instrumental in recommending and
assisting in the implementation of a Macintosh Apple network utilizing Word
for the Mac and was assigned the duties of system administrator for the
network. Due to the fact that there was no on-site support person at
this location, I was often called upon to resolve PC problems of other
users in the building. I was also repsonsible for creating a complex
worksheet in Lotus 1-2-3 which was utilized
to estimate time requirements necessary to process the influx of mail for
American Family Publishers.
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Word Processing Administrator/Legal Secretary
3/1985 to 8/1988
Alley & Alley Chartered
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My primary duty while working for this law firm was to act as
legal secretary to one of the partners. This is a labor law
firm. The work I was involved with revolved around EEO and Workers'
Compensation claims, union matters and litigation involving labor
disputes. The firm represented clients throughout the US, therefore, I often
prepared papers to be filed in courts outside of the local
jurisdictions. I was also the systems administrator for their Wang
Word Processing System. While in this position, I wrote many glossary
programs (templates and macros) to aid in accomplishing routine tasks more
efficiently.
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Office Systems Support Specialist
5/1981 - 11/1984
Price Waterhouse
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In this position I worked with one other support
specialist. We were responsible for supporting the word processing
departments in the Price Waterhouse practice offices throughout the United States. During my
time at Price Waterhouse, I often trained employees in the operation of
Digital word processing equipment and IBM PCs. Additionally, I was
responsible for researching, evaluating and recommending various types of
computer related equipment, writing technical documentation, and creating
complex documents including spreadsheets with macros and relational
databases. Prior to working in the Tampa Administrative Center I was a working Word
Processing Supervisor in the Portland, Oregon office.
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Education
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Hillsborough Community College
Tampa, Florida - 1987 - 1988
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At HCC I took classes in Accounting Principles II, Intro to
Data Processing, and Programming Logic. Additionally, I passed the
College Level Examination Program exams in Natural Sciences, Humanities, Social
Sciences and History, and English Composition with Essay. I
maintained a GPA of 3.4 while working full-time. As a result, I
earned 24 hours of college credits.
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Additional
Information
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While at IBM, I was assigned to a team to compete for a
regional award. We concentrated on creating a resolution for lowering
the amount of time a support representative spent with a customer in order
to lower call hold times while still giving excellent customer
service. Our team won the award and split a check for $9,000 plus
other bonuses.
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