Resume of Ginger Haskins
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Personal and
Professional
Traits
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Exceptional analytical &
evaluation skills
Adept communicator
Extensive Internet experience
Excellent writing skills
Extremely resourceful
Logical & methodical
Proficient grammar skills
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Extemporaneous speaker
Dedicated & dependable
Honest & sincere
Compassionate
Type 85-90 wpm
Independent Worker or
Team Player
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Software Skills
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Skill or Program
ACT!
Adobe Acrobat
CGI-Perl
Corel Draw
Corel PhotoPaint
dBase IV
Desktop Publishing
DOS
Dreamweaver
Excel
Faxworks Pro
FrontPage 2000
HomeSite
HotDog Pro
HTML
IBM OS/2
Internet Explorer
Javascript
Lotus 123
Lotus Notes
MS Project
Macintosh Support
Mapinfo for Windows
Netscape Navigator
Norton Antivirus
Norton Utilities
PC Hardware Installation
Procomm
Quickbooks
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Skill Level
Advanced
Intermediate
Intermediate
Advanced
Advanced
Intermediate
Advanced
Advanced
Intermediate
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Advanced
Beginner
Advanced
Intermediate
Beginner
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
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Skill or Program
Quicken for Windows
Spyware Removal
Stacker
Supervisory Skills
Technical Writing
Thumbs Plus
Turbo Tax
Typing 85 wpm
UNIX
Virus Removal
Visio 2000
Web Design
Webedit Pro
Windows 2000
Windows 3.1
Windows 95
Windows 98
Windows NT 4.0
Windows XP
Winfax Pro
Word for DOS
Word for Mac
Word for Windows
WordPerfect for DOS
WordPerfect for Windows
Wordpress
Works
WS-FTP Pro
Zone Alarm
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Skill Level
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Advanced
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Intermediate
Advanced
Advanced
Advanced
Advanced
Advanced
Intermediate
Advanced
Advanced
Advanced
Advanced
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Certifications
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Microsoft Certified Professional – 2009
Comptia A+ Certification - August 2001
Certified Internet Marketing Consultant (GEN) - February 1997
Certified Nutrition and Wellness Consultant (AFPA) - August 2004
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Employment History
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Help Desk
Administrator
06/2008 - Present
Harrison Medical Center
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Assist in technical support of approx. 250 programs and 1,500
PCs located throughout the hospital. Identify problems and resolve
hardware, software and network issues and escalate as necessary. Assist
in writing and updating technical documentation for the IS Departments Sharepoint folders. Update and manage Bridgetrak ticket system.
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Sr. Technical
Consultant
11/2001 - 1/2007
ThunderLink Communications, Inc.
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ThunderLink was a small computer repair company that ceased operation
in January of 2007. I was responsible for supervising one employee,
answering phones, setting appointments, resolving software issues and
repairing PC systems. When needed, I also built web sites and did on-site
training.
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Project Coordinator/Web Designer
6/2001 - 9/2001
CHIS through Pace Staffing Network
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I was originally contracted for this position to reformat and
redesign the CHIS intranet site. At the end of that assignment, my contract
was extended to assist the Project Coordinator. This is an Oracle
development department. They were in the process of converting a
very large Foxpro database system to Oracle for
this medical insurance claims processing company. My duties included
working with Visio to create flowcharts, designing Word templates,
updating specialized databases, updating MS
Project plans, assisting in coordinating and updating specifications and
various other assignments as needed.
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Special Projects Coordinator/Web Designer
1/1996 - 7/1999
Hill-Donnelly Corporation
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Hill-Donnelly created this position based upon my writing,
graphics and Internet skills. I began developing the Hill-Donnelly web
site in April of 1996. This task included gathering all information,
formatting and scripting of HTML, content creation, graphics creation,
and customization and installation of CGI-PERL scripts. In addition, I
also created all of the census tract maps for their cross-reference
directories, designed the CD covers, wrote the technical documentation
and created the help menus for their custom software program.
Additionally, I completed a project that involved creating an historic
Chinese stamp album.
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Help Desk Tech Lead
8/1990 - 3/1995
IBM
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I was the Technical Lead in charge of 2nd, 3rd and weekend
shifts at IBM End User Support in Tampa, Florida. IBM contracts with companies to provide
personal computer help desk assistance on all shrink wrapped software for
DOS, Windows, OS/2 and Macintosh platforms, custom software unique to
some clients and hardware. Customers are assisted via telephone
calls to IBM End User Support where they are connected to an End User
Support Representative who assists in resolving any problem they may be
experiencing. In this position, I was responsible for ensuring that
calls were answered in a timely and accurate manner; resolving customer
issues; assisting End User Support Representatives with difficult questions;
and answering incoming calls along with the Support Representatives.
Prior to being assigned the duties of Technical Lead, I was
an End User Support Specialist. As a Support Representative for
IBM, I was responsible for answering incoming calls and resolving
personal computer technical issues for customers. Due to the nature
of the calls and working 2nd shift the majority of the time, I became
knowledgeable in a myriad of personal computer software and hardware
products, including a multitude of various hardware components operating
in Windows, DOS, Macintosh and OS/2 environments. Issues resolved
included: printing problems, specific software how-to issues,
communication and network issues, file transfer and conversions, error
resolution and document recovery, memory configuration, product
installation, and hardware configuration. I also performed on-site
training for one of IBM's larger clients.
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Word Processing
Supervisor
8/1988 - 6/1990
Time Customer Service
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In this position I supervised a department of 15 word
processing operators. During my time in this position, I was
responsible for creating macros in WordPerfect to expedite the operators'
input/output. Additionally, I was instrumental in recommending and
assisting in the implementation of a Macintosh Apple network utilizing
Word for the Mac and was assigned the duties of system administrator for
the network. Due to the fact that there was no on-site support
person at this location, I was often called upon to resolve PC problems
of other users in the building. I was also repsonsible
for creating a complex worksheet in Lotus 1-2-3 which was utilized to estimate time requirements
necessary to process the influx of mail for American Family
Publishers.
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Word Processing Administrator/Legal Secretary
3/1985 to 8/1988
Alley & Alley Chartered
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My primary duty while working for this law firm was to act as
legal secretary to one of the partners. This is a labor law
firm. The work I was involved with revolved around EEO and Workers'
Compensation claims, union matters and litigation involving labor
disputes. The firm represented clients throughout the US, therefore, I often prepared papers to be filed in
courts outside of the local jurisdictions. I was also the systems
administrator for their Wang Word Processing System. While in this
position, I wrote many glossary programs (templates and macros) to aid in
accomplishing routine tasks more efficiently.
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Office Systems
Support Specialist
5/1981 - 11/1984
Price Waterhouse
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In this position I worked with one other support
specialist. We were responsible for supporting the word processing
departments in the Price Waterhouse practice offices throughout the United States. During my time at Price Waterhouse, I often
trained employees in the operation of Digital word processing equipment
and IBM PCs. Additionally, I was responsible for researching,
evaluating and recommending various types of computer related equipment,
writing technical documentation, and creating complex documents including
spreadsheets with macros and relational databases. Prior to working in
the Tampa Administrative Center I was a working Word Processing Supervisor in the Portland,
Oregon office.
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Education
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Hillsborough Community
College
Tampa, Florida - 1987 - 1988
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At HCC I took classes in Accounting Principles II, Intro to Data
Processing, and Programming Logic. Additionally, I passed the
College Level Examination Program exams in Natural Sciences, Humanities,
Social Sciences and History, and English Composition with Essay. I
maintained a GPA of 3.4 while working full-time. As a result, I
earned 24 hours of college credits.
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Additional
Information
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While at IBM, I was
assigned to a team to compete for a regional award. We concentrated
on creating a resolution for lowering the amount of time a support
representative spent with a customer in order to lower call hold times
while still giving excellent customer service. Our team won the
award and split a check for $9,000 plus other bonuses.
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